The team running the Glow Cosmetics online store do their best work to provide a comprehensive, smooth-running service for our customers. We take pride in our quick-response service and the quality of our products.
Who packs and delivers my parcel?
Every online order is packed with care and love from our very own teams located in Burnie and Devonport. Parcels are shipped out via Australia Post using their Standard Shipping service. Standard delivery time for all orders is 2-4 business days.
How long will my order take to be shipped?
Our staff work hard to process all orders as soon as they are placed. However, of course, they do not work 24 hours a day. For your order to be shipped on the same day it is ordered, it is crucial to place your order before 5pm on weekdays. If your order comes through on a Saturday afternoon or Sunday, your products will be sent out to you via Australia Post the following Monday.
Can I use my VIP Membership online?
Unfortunately, Glow Cosmetics' VIP System is for in-store use only. However, if your order value is over $20.00, email our Support Team with your Customer Number (the barcode on your VIP Card), your name and which of our stores you are registered with. Our team will be able to manually add your points onto the system. Please note that VIP points can only be redeemed in-store.
My order won't go through - what do I do now?
If you have any issues regarding the steps of your order, you are unsure of what colour foundation you are or you are struggling with checking out and paying for your products, message our Facebook page directly or email email@example.com.